Danger! Don't Dial Demi-god Daily!

I got a call earlier when I was out and the number shown on the caller ID was 800-555-1212.   I had used that number before; it's the AT&T information number, so I knew it was being "spoofed" by some less-than-legitimate party for some type of scam.  A quick Google search proved me right, but a posting on this site showed me that even heroes can't be helped by the Do Not Call registry.

(click for larger view)

Ol' Herc needs to get himself a call blocker, just like I have.

Another AT&T Rant

Went to my AT&T page to check the status of a recent order. They were supposed to be sending me another modem, but I got an email announcing they were sending out a repairman. I want the modem but don't want the repair call. They've been out here before, no need to come back and pretend there's something wrong w/ my connection when all the problems stem from their DNS servers.

After waiting ten minutes for the page to load, I finally get this error message:

'Bout time they owned up to their problems.  After their outage back in Jan/Feb, they finally admitted the problem. The outage started a couple days after I signed up for the service and the online help techs were swamped and when I finally got through I was instructed to power the modem on/off, reset it to the original settings, yada yada yada.  I had already tried all those things or I wouldn't have put myself through the frustration of calling technical support. I estimate that, with wait time and listening to instructions that I had already done, they wasted five/six hours of my time.  If they had only admitted the problem was on their end, I wouldn't have become so angry. 

Guess I'll call them tomorrow to cancel the repair visit.  I've had pretty good luck all weekend w/ my connection;  it was only down for a few times late last night and has been up all day today, but it's getting close to time for it to go out again, regular as clockwork.   The last tech I spoke to told me that was prob. because of interference from street lights.  Good grief, the lights have been on for hours before I start having problems.  I'm really tired of their runarounds.

Just a Quick Note

To say if I don't post for a while, it's because the power keeps going out.  I've also had problems w/ my internet connection.  I'm just waiting to see if it sorts itself out because I've done everything here on my end that I can.  I've run a troubleshooting tool, changed settings (and changed them back), rebooted the modem and done the ubiquitous "clear cache and cookies".  I KNOW it's not on my end, but AT&T refuses to admit that there's something wrong on THEIR end.  No, they'd rather go through the sham of sending someone out and then charging me for a visit.

Oddly enough, the connection plays up at nearly the same times every day...that's why I don't think it's anything to do with my wiring.  Sick of it, wish I had never "upgraded" my connection because the old DSL, while slower, was much, much, much, much more reliable. 

/rant off (but to be continued)

Been There, Done That

Read the paperback, got the soundtrack.

Data Usage

A few months ago, I received a warning that I had gone over the 150GB limit AT&T had imposed upon people using their Internet service. I was warned that they would give me three warnings and after the third one I would be charged an extra $10 for each 10GB over the limit. The very next month I got another warning, saying I was within 65% of the limit. The email gave a link to a page where I could view my data usage, but it didn't work.

They did give examples of what that amount of data could be:

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I saw what they were trying to infer, that no "normal" person - the average Internet user - would use such huge amounts of bandwidth.  There was also this explanation:

AT&T has experienced a dramatic increase in the amount of data that is sent and received over its wireline broadband networks. This dramatic increase is driven primarily by a small fraction of our customers. In fact, the top 2% of customers use about 20% of the total capacity on our network. A single high-traffic user can utilize the same amount of data capacity as 19 typical households. Lopsided usage patterns can cause congestion at certain points in the network, which can slow Internet speeds and interfere with other customers' access to and use of the network.

150 GB is far more data than most customers ever use in a month. Our average AT&T High Speed Internet customer uses only about 21 GB per month.

What they were not-so-subtly saying was that slobs like me were responsible for the restriction, not only for myself but for others.  Nice try, but no cigar.  I understand that the company can change their policies - I don't agree with it, but I understand how these large corporations operate.  I didn't agree to it when I signed up for it, but I'm sure there was some wording in the "contract" I "agreed to" by using their service that the agreement can be changed at any time without notice to me.  I resent that, but I also resent being made out to be the bad guy.

After having connection problems for nearly a year and not being able to get satisfaction from AT&T, I finally took matters into my own hands.  Without going into details (because I'm sure I broke several company rules) I finally managed to get my problems sorted out.  After getting my promised speed back, I made up for lost time, downloading all sorts of videos, movies and music.  (acquired legally)  I could finally view the videos and listen to podcasts from the Dallas Cowboy website, catch up on YouTube videos I had bookmarked and watch all sorts of programming such as movies on Hulu, program episodes I had missed on Discovery and The History Channel and other network websites.

(in case you're thinking that my usage STILL seems excessive, just let me add that just an audio only mp3 podcast from the Cowboys site can be 40-50mb with the videos being in the 2GB range.  During the season, the site would have two radio shows and sometimes 6 or more videos posted each and every day, plus interviews and highlights after games.  I also bought quite a few mp3 albums from Amazon, d/l a few movies I had been wanting to see from the same site.  A fairly low-resolution movie on Hulu can be 4-500MB.  As you could tell from the graphic posted above, 25HD movies can account for a significant part of the entire total.  That can add up, maybe not in a hurry, but over the course of 30 days it can be a significant amount.  I would also make the mistake of leaving my Internet radio on even when I lay down to sleep)


I've not received another warning and since I've signed up for U-Verse, the cap has been raised to 250GB. I also found out the bandwidth meter is working for me now.  Here's a screen shot of my data usage history over the last few months: (I've snipped out my phone number)

Anyone else notice the similarity between the graph and a certain obscene gesture? It's pretty much my sentiments towards AT&T.

Across the U-Verse

"Oh boy!" I thought. Twice the speed for half the cost. That's what I was told by the AT&T representative and I believed her...and for one brief day, it was true.

Then came the outage.  At first it was annoying, getting knocked offline, then after an hour or two, all the lights on the modem were green and it was clear - and fast - sailing again.  Then came Black Monday (which started late Sunday afternoon into the early parts of today) when I didn't have any access at all.

AT&T spokespeople and techs are being deliberately vague about what's causing the problem; some articles I've read are blaming it on various conspiracies, while others say they think it's the work of hackers angry at the "Six Strikes" policy.  I don't care WHAT is causing it, but I just want my Internet.

I guess I'm lucky; I only have U-Verse for my Internet;  others have also been without their cable TV and phone if they've signed up for the complete package.  Made me glad I decided to hold off on that for the time being.  At least I could get on the phone to complain and although my cable is outrageously expensive for what I get, it was good that I could watch TV while I was offline.

I even took the time during a short window of opportunity when U-Verse was up to go register on the AT&T website forums to see if there was a workaround;  I saw a few and will try them if the outages persist.  Reading a HUGE thread of complaints on the subject - well, I didn't read ALL of the complaints, but was glad I skipped to the very last posts in the thread - and saw this.  One holier-than-thou jerk said this, a message I've seen at least a hundred times before in some form or fashion:

(excuse the caps, that's the way it was written)

BACK IN MY DAY WE HAD TO USE DIAL UP, TOOK 5 MINS TO LOAD IT UP AND COULDN'T TALK ON THE PHONE WHILST ON THE INTERNET, YA'LL AINT GONNA DIE NOT HAVING INTERNETS FOR MORE THAN A DAY, QUIT YA GRIPING, BELLYACHING, AND MOANING AN GO OUTSIDE YA VARMINTS!

The outage has almost been worth getting to read the reply to it:

Look. No internet, TV, or PHONE. OK? Couldn't even call 911 if there was an emergency. It's 6 degrees outside. So why don't you go out there?

Anyway, this is the tune that used to go through my head when I'd see anything about U-Verse;  if the outages persist, it will be AC/DC's "Highway to Hell".

Across The Universe - The Beatles